Frequently Asked Questions about Dish Network services
1. Who are you?
2. Where are you?
3. How can I trust you?
4. Why should I
order from you guys?
5. If I order from GWDish can I
enjoy all of Dish Network promotion offers?
6. Why do
you need my Social Security Number and birthday? Do you charge my credit
card?
7. Can My Digital Video Recorder (DVR) record a
show while I watch a different show?
8. What if there
are trees blocking the sky around my house?
9. Who
sends me my monthly bill?
10. Can I get DISH Network if
I rent?
11. Is there a contract to sign?
12.
What are qualified programming packages?
13.
Is there an activation fee?
14. I want
International Programming. Is a second Dish required?
15.
Where is my equipment coming from?
16. Do
I have to pay for equipment and installation?
17. Is
there any hidden charge?
18. What if I move?
19.
What if I cancel Dish Network service prior to end of 24
months?
20. Do I have to return the equipment if I
cancel the service?
21. Why 24 months?
22.
Who will install my system?
23. Do you
install on weekends?
24. How soon can you install my
system?
25. How many rooms of equipment can I order?
26. How much does DISH charges for additional
TVs? How to avoid 2nd/4th room charges?
27. How
can I the $15/month credit?
28. How to get your $50
extra bonus?
29. What if I have questions not answered
here?
1. Who are you?
We are
an authorized top level Dish Network and Directv retailer. We sell Dish
Network and Directv service nationwide. DirectSatDeals.com and GWdish.com
are both owned and run by Dreshery Inc.
2.
Where are you?
We are
located at Philadelphia suburb.
GWDish.com & DirectSatDeals.com
275 E Butler Ave
Ambler, PA
19002
3. How can I trust you?
We have been in business for 5 years. We keep our customer’s information
strictly confidential. Thousands of our customers are concrete evidence of
our excellent reputation.
4.
Why should I order from you guys?
There are over 4000 of Dish
Network retailers in USA. You can order your Dish Network service from any
retailer or directly from Dish Network. However GWDish.com offers the best
deal! We share part of our commissions with you. Currently we offer you a
$50 visa card. No any other retailer offers this bonus.
5.
If I order from GWDish can I enjoy
all of Dish Network promotion offers?
Absolutely. You will enjoy
all of the standard promotion offers plus our extra promotion offers!
6. Why do you need my Social
Security Number and birthday? Do you charge my credit card?
DISH
Network needs your social security number and birthday for a minor credit
check to set up your account. We do not see your credit score or any of your
record. All we see is if you are qualified or not. We guarantee that your
personal information is confidential. When the system qualifies you, it will
hold $10 on your credit card for 3 to 5 business days. Once your account is
successfully set up, DISH will charge your credit card for the first month
bill plus tax.
7. Can My
Digital Video Recorder (DVR) record a show while I watch a different show?
Yes! DISH Network's Digital Video Recorders (DVR) are capable of recording
up to 100 hours* of programming on a 120 GB hard-drive. It also includes
DISH Video-On-Demand Service that provides the ability to pause live TV,
skip recorded commercials and create instant replays. Up to 9-day extended
Electronic Programming Guide.
8.
What if there are trees blocking the
sky around my house?
As for the trees, the only way to check is
to have an installer come out and survey the area. In some rare cases, the
trees do block the signal.
9.
Who sends me my monthly bill?
Your monthly bill comes from DISH
Network.
10. Can I get DISH
Network if I rent?
Yes. You need to have landlord permission.
11. Is there a contract to sign?
Yes. You need to sign a 24-month contract (DHA 24). You must keep at
least one qualified programming package for 24 months.
12.
What are qualified programming
packages?
Dish Family; AT100 or higher; Dish Latino or higher;
Chinese Great Wall TV Package; Arabic Elite Super Pack; Greek Antenna
Package Plus ERT; Hindi Mega Pack; Polish Super Pack; Portuguese Brazil
Elite Pack; Russian Mega Pack; Taiwanese Mega Pack; Hindi Super pack, Tamil
Mega Pack.
13. Is there an
activation fee?
No, if you sign up the 24-month contract. However
you will have to pay $99 activation fee if you do not sign the 24-month
contract.
It depends on your programming package and your physical location.
15. Where is my equipment coming from?
All equipment comes from DISH Network. Not GWDish.com.
16. Do I have to pay for equipment and installation?
No. It is totally free for you because you sign the 24-month contract. All you need to pay is your monthly bill.
17. Is there any hidden charge?
No!!! It does not matter who you order your DISH Network system from, your monthly cost will be the same depending on your programming and equipment choices. Again, we do not charge you anything. Dish Network processes your bills.
18. What if I move?
As long as you move within the United States, DISH will install a new dish system for you. Call Dish Network for detail information before you move.
19. What if I cancel Dish Network service prior to end of 24 months?
A cancellation fee equals to the lesser of $420 or $17.50 per month for each remaining month will apply.
20. Do I have to return the
equipment if I cancel the service?
Yes, if you are required by
DISH agent when cancel our account. If you do not return the equipment, your
credit card will be charged $100 to $400 per receiver depending on the
model. However if you already use the equipment for a very long time, it
becomes old and out of date. Dish Network may not want you to send it back.
Ask the Dish Network agent when you cancel.
21.
Why 24 months?
If you
really do not want to sign the 24-month contract, we can still install Dish
Network system for you. However the 24-month commitment is the best deal.
You will enjoy all promotions and rebates. All promotional deals are not for
you if you do not sign the contract. You will have to pay activation fee and
installation fee, etc.
22.
Who will install my system?
Dish Network installers will install
your system. We set up your account and schedule your appointment.
23. Do you install on weekends?
Yes. We can schedule your appointment on Saturdays and Sundays.
24. How soon can you install my
system?
If you are lucky you can get your system installed the
next day. Usually we install your system between 1 and 7 days.
25.
How many rooms of equipment can I
order?
You can order up to 6 rooms of equipment for free. You
will receive up to 6 remote controls. Each account can get maximum 3 duo
receivers to connect 6 TVs. Each TV can play different channels. If you want
to install more than 6 TVs, you will have to pay for the extra receivers and
installation fees.
26. How
much does DISH charge for additional TVs?
One solo or duo
receiver will be free. Means you can connect 2 TVs with a duo receiver
without paying any additional fee. You have to pay additional fees from the
2nd receiver.
| Monthly Fee Structure Related to Additional Receivers | |
| Each additional Solo receiver (HD or SD) | $7/month |
| Each addition Solo DVR receiver (HD or SD) | $10/month |
| Each additional Duo receiver (HD or SD) | $14/month |
| Each additional Duo DVR receiver (HD or SD) | $17/month |
27. How can I get the $15/month
credit?
Dish Network offers $15/month credit for new customers
who sign the DHA-24 contract with a qualified program package ( AT120 or
higher). You do not need to apply for this. Dish Network will automatically
give you $15 credit to your monthly bills for 12 months.
28.
How to get your $50 extra bonus?
If you sign a two-year contract with a qualified basic programming
package and pass the credit check, you will be qualified for a $50 visa card
bonus. You will receive a redemption form within two weeks after the
installation date. DHA Too, Flex and no contract accounts are not
qualified for $50 visa card offer either. Some international channels +
Local ($9.99) offers, such as Telugu + Local, are not qualified for $50 visa
card bonus.
Call us at 1-800-996-0866.